Plans & billing

Two plans. One price per workspace, covering every project inside it.

Your first 7 days include everything

New accounts start with full access to the paid features — Slack delivery and technical context — for 7 days. No card required.

The clock doesn't start when you sign up. It starts when your first bug report arrives, so you can take as long as you like getting the widget installed without burning the trial.

When the 7 days are up, you drop to the Free plan below. Nothing is deleted — reports keep arriving, they just arrive with less attached.

You can see exactly where you stand — not started, days remaining, or ended — on the Billing page.

Free — $0/mo

1 project
Screenshot and video reports, with the reporter's note
Share links, so you can pass reports to anyone
The dashboard

Enough to run BugClip on one site indefinitely and see whether people actually use it.

Pro — $39/mo

Unlimited projects — one per client site
Slack delivery, with a separate channel per project
Technical context on every report: console, errors, failed requests, click trail, and browser details
Everything on Free

Paying, and stopping

Upgrade from the Billing page. Checkout is handled by Paddle, who act as our merchant of record. That means Paddle is legally the seller, not just a card processor: they take the payment and they work out, charge and file the sales tax or VAT for whichever country you're in. It's why your invoice and card statement say Paddle rather than BugClip.

Once you're on Pro, that same button becomes Manage subscription. It opens Paddle's portal, where you can update your card, download invoices, or cancel. Cancelling is self-service — you never have to email anyone to stop paying.

See the refund policy for how refunds are handled.

What happens if you stop paying

Nothing is deleted. Your projects, your reports, and your saved Slack webhook all stay exactly where they are.
Pro features pause. New reports arrive without technical context and stop posting to Slack.
Resubscribing turns them all back on. You don't have to set anything up again.
If a payment fails, you'll see it on the Billing page and features pause until the card is fixed.

One thing that can't be undone: technical context is discarded as a report arrives, not stored and hidden. So upgrading later won't fill it in for reports that came in while you were on Free. We'd rather not hold data you aren't paying us to hold.

How plans are scoped

A plan belongs to your workspace, not to a project or a person. One upgrade covers every project you have — you're not paying per client site.